Refund & Cancellation Policy / 退款与取消政策

Last updated: September 14, 2026 / 最后更新：2026 年 9 月 14 日

This policy is part of the Terms of Service of Tapilot LLC (1501 South Greeley Hwy Ste C #1523, Cheyenne, WY 82007, USA). 本政策是 Tapilot LLC 服务条款的组成部分。

1. 30-day refund window / 30 天退款窗口

If you are not satisfied with a paid plan, you may request a full refund within 30 days of the charge. No reason is required. 若您对付费套餐不满意，可在扣款后 30 天内申请全额退款，无需说明理由。

This applies to your first paid month on any plan, and to any renewal charge you did not intend — for example, if you meant to cancel and forgot. 本政策适用于任一套餐的首个付费月，也适用于您本无意续订却被扣款的情形 （例如忘记取消）。

2. How to request a refund / 如何申请

Email support@tapilot.dev from the address on your account, with the charge date and the last four digits of the card, or the invoice number. That is all we need. 用您账户注册邮箱发信至 support@tapilot.dev，注明扣款日期和卡号后四位， 或发票编号即可。

• We reply within 2 business days. / 我们在 2 个工作日内回复。
• Approved refunds are issued to the original payment method. 已批准的退款退回原支付方式。
• Funds typically appear within 5–10 business days, depending on your bank. 资金通常在 5–10 个工作日内到账，具体取决于发卡行。

3. Cancellation / 取消订阅

You can cancel at any time from your account settings. Cancelling stops future charges; it does not by itself issue a refund. 您可随时在账户设置中取消。取消将停止后续扣款，但取消本身不产生退款。

After cancelling you keep full access until the end of the billing period you have already paid for. We do not prorate a partial month on cancellation — instead, if the charge is within the 30-day window above, request a refund and we will return the full amount. 取消后，您在已付费周期结束前仍可完整使用。取消不按日折算当月费用 —— 若该笔扣款仍在上述 30 天窗口内，请直接申请退款，我们全额返还。

4. Outside the 30-day window / 超出 30 天窗口

We will still issue a refund, on request, in these cases: 超出窗口的，以下情形我们仍会应请求退款：

• A paid feature you were actively using was discontinued — prorated refund for the unused portion. / 您正在使用的付费功能被下线 —— 未使用部分按比例退款。
• A confirmed billing error on our side — for example a duplicate charge or a charge after a completed cancellation. / 我方确认的计费错误 —— 例如重复扣款，或取消完成后仍被扣款。
• A sustained service outage that prevented you from using the Service for more than 72 consecutive hours. / 持续服务中断导致您连续 72 小时以上无法使用。

Outside these cases we do not refund past billing periods that were used. 除上述情形外，已使用的历史计费周期不予退款。

5. Free plan / 免费套餐

The Free plan is free and involves no charge, so nothing is refundable. 免费套餐不涉及付费，因此无退款事宜。

6. Chargebacks / 拒付

If something is wrong with a charge, please email us first — a refund is faster than a chargeback and we do not dispute legitimate refund requests. Filing a chargeback without contacting us may result in suspension of the account while the dispute is investigated by the card network. 如对扣款有疑问，请先联系我们 —— 退款比拒付更快，且我们不会对合理的退款请求提出 异议。未经联系直接发起拒付的，账户可能在卡组织调查争议期间被暂停。

7. Contact / 联系方式

Tapilot LLC 1501 South Greeley Hwy Ste C #1523, Cheyenne, WY 82007, USA Email: support@tapilot.dev